Booking and cancellation
Please read this before you book. Your time slot is held for you.
Deposit
A 50% deposit is required when you book, for new customers and for deep cleans. It holds the appointment. The deposit is not refundable. It may be moved once, to a new date within 14 days of the original appointment. The rest is due when the service is finished.
Rescheduling
- 24 hours’ notice or more: no extra fee. The deposit moves to the new date, within 14 days.
- The new date depends on the calendar.
Last-minute cancellation
A cancellation with less than 24 hours’ notice is $40, unless it is an emergency. Tell us as soon as you can. A new deposit is required to rebook.
Same day, if we cannot work
If we arrive and no one is home, we cannot get in, the utilities are off, or the home is not ready for cleaning, the visit is treated as a same-day cancellation. The full service amount is due. See also pets and home access.
Emergencies
A true emergency is handled with care. Call or write as soon as you can. An emergency reschedule is not the $40 fee.