Damage and satisfaction
We are careful in your home. Accidents can still happen. This is how we handle them, and what we do if we missed something.
Care in the home
- We work carefully while we clean.
- We use products and methods that are safe for the job.
- We handle your belongings with respect.
Pre-existing conditions
Tell us before the appointment about damage, fragile items, or areas of concern. That includes loose fixtures, delicate decor, antiques, and surfaces that need special care. We are not responsible for damage that was already there when we arrived.
Items of special value
Please secure fragile, irreplaceable, or high-value items before we arrive, including jewelry, documents, and collectibles. We are not responsible for items that were not secured.
Accidental damage
If we damage something, we will tell you as soon as we can. We will be plain about what happened, take responsibility, and talk through what to do next. We are not responsible for pre-existing damage, normal wear, faulty materials, a previous improper installation, or a hidden defect.
If we missed something
If you are not satisfied, contact us within 24 hours. We will gladly return to re-clean an area that was part of the original visit and was missed. A return visit covers that original scope. It does not cover a new mess made after we left.