House rules

Client preparation

A little prep lets us spend the appointment cleaning. Please do this before we arrive.

A woman sorting items into a basket beside a client prep checklist.
  • Pick up personal items, toys, and clothes from floors, counters, and furniture.
  • Wash and put away dishes, or load the dishwasher, so we can clean the counters and sink.
  • Clear small appliances, toiletries, and clutter from the counters where you can.
  • Put away cash, jewelry, documents, and other valuables.
  • Pets are welcome. Secure any pet that is anxious, overly excited, or uneasy with new people.
  • Give us a way in. If we use a code, confirm that it works, and tell us about any special entry instructions.
  • Have electricity, water, and heat or air conditioning on and working.
  • Tell us before the appointment about any room or item you do not want cleaned.
  • If you want a particular area emphasized, say so ahead of time so we can plan.

All policies